Account Security
What should I do if I suspect fraudulent activity on my account?
If you suspect unauthorized or fraudulent activity on your account, immediately report it by contacting our support team via helpdesk@tendopay.ph . P...
How can I secure my account after reporting fraud?
To protect your account, follow these steps: Change your account password immediately. Review your recent transactions for any other unauthorized acti...
What information do I need to provide when reporting fraud?
When reporting fraud, please provide: Your full name and account details. Filled-out verification from (to be provided by our Helpdesk Team) A descrip...
How long does it take to investigate a fraud report?
The investigation process typically takes 7-30 calendar days, depending on the complexity of the case. We will keep you informed of the progress and n...
Will my account be frozen during the investigation?
Yes, we will temporarily freeze your account to prevent further unauthorized activity. We will be guiding you through the process of restoring access ...
Can I recover funds lost due to fraudulent activity?
Recovery of funds depends on the outcome of our investigation. If the fraud is verified and meets the criteria for reimbursement, we will work to reco...
Can I track the status of my fraud report?
Yes, you can track the status of your report by contacting our helpdesk team (helpdesk@tendopay.ph). Please reference your case number or ticket ID ...
Who can I contact for updates or additional support?
For updates or further assistance, reach out to our support team via helpdesk@tendopay.ph . Our team is available from 9:00AM to 6:00PM daily to addr...
How can I prevent fraud in the future?
To minimize the risk of fraud, follow these tips: Use strong, unique passwords and update them regularly. Avoid sharing sensitive account information ...
Can I close my account permanently after a fraud incident?
Yes, you may request account deactivation if you feel unsafe continuing to use our services. Contact our support team (helpdesk@tendopay.ph) for assis...